Order Status

Status

Description

new

Newly created invoice. The shopper has not yet selected a payment currency or crypto platform. If the shopper does not make a selection, the order status will eventually change to Expired 2 hours after the order creation time.

pending

The shopper has selected a payment currency and crypto platform. Awaiting payment. If the shopper does not complete the payment within 20 minutes, the order status will change to Expired.

confirming

Shopper transferred the payment for the invoice. Awaiting blockchain network confirmation.

paid

Payment is confirmed by the network, and has been credited to the merchant. Purchased goods/services can be safely delivered to the shopper.

invalid

The payment was either not confirmed by the blockchain network or was marked as invalid due to AML/CTF compliance reasons.

expired

An order will expire in the following cases:

  • For a new order: the shopper does not select a payment currency and crypto platform within 2 hours.
  • For a pending order: the shopper does not complete the payment within 20 minutes.

canceled

Shopper canceled the invoice.

refunded

Payment was refunded to the shopper. Read more about refunds

partially_refunded

Payment was partially refunded to the shopper. Read more about refunds

Order Status Changing Flow