Troubleshooting common API or ecommerce integration issues
Unable to create order / unable to send a request to CoinGate API
|API credentials used in the wrong environment||Create separate users and separate API credentials for Sandbox (sandbox.coingate.com) or Live (coingate.com) environments|
|Wrong API credentials||Please check if you have entered them correctly; make sure that there are no spaces before or after the text.|
|Wrong API credentials signature, invalid order, etc.||You can see the details of a specific API request issue by logging in to your CoinGate account and going to API » Requests|
|API requests are coming from a different IP address(es) than the IPs that were whitelisted when creating API credentials when creating||If IP whitelisting is desired, log in to your CoinGate account, visit API » Apps and clicking Edit next to your API credentials; make sure the whitelisted IPs match the IPs your requests are coming from|
|cURL or another library used to communicate with the CoinGate API is working incorrectly, or is outdated||Please check your library version|
|Your server cannot reach coingate.com||Check if coingate.com is available and if your server can reach it (also see Status Page)|
You can see your API Request logs by locating API » Requests in the menu of your CoinGate account.
Order status is not updated / CoinGate does not send Payment Callback (Payment Notification)
|Your server is on a private network, for example localhost||Make sure that your application is publicly accessible|
|Your website is disabled or in maintenance mode||Make sure your website is accessible|
|Your server firewall, third-party security service (Cloudflare, Incapsula, etc.) or your application is blocking CoinGate IP address(es)||Verify that CoinGate IP address(es) are allowed by your server firewall, third-party security services and your application|
You can check the specific reason why Payment Callback was not sent by logging in to your CoinGate account and locating API » Payment Callbacks in the menu.